Privacy Policy

Introduction

deepstructhubae S.A. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deepstructhubae.pro or use our services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is at Rua de Santa Catarina 207, 1045-091 Lisbon, Portugal.

Data We Collect

We may collect and process the following categories of personal data about you:

Information You Provide

• Contact information including name, email address, phone number, and business details when you contact us or request our services
• Restaurant business information including type, size, location, and operational details
• Communication preferences and consultation requirements
• Any other information you choose to provide when communicating with us

Information We Collect Automatically

• Technical information including IP address, browser type, device information, and operating system
• Website usage data including pages visited, time spent, and navigation patterns
• Referral sources and search terms used to find our website

How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide our software analysis and consultation services
• To communicate with you about your inquiries and service requests
• To improve our website and services based on your feedback and usage patterns
• To send you relevant information about our services (with your consent)
• To comply with legal obligations and protect our legitimate business interests
• To analyse website performance and user behaviour to enhance user experience

The legal basis for processing your personal data includes performance of a contract, legitimate interests, legal compliance, and your consent where applicable.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights and safety
• With your explicit consent for specific purposes
• In connection with a business transfer or merger (with appropriate safeguards)

All third-party service providers are required to maintain appropriate security measures and use your information only for the specified purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and protect our legitimate business interests. Specifically:

• Contact form submissions and inquiry data: 3 years from last contact
• Website analytics data: 26 months (in accordance with Google Analytics settings)
• Email communications: 3 years from last communication
• Service delivery records: 7 years for business and tax purposes

We regularly review our data retention practices and securely delete information that is no longer required.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for specific processing activities

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) if you believe we have not handled your personal data in accordance with applicable laws.